Xu Yin was preparing food. When she saw him coming in, she gave a thumbs up: "Dad, you are very calm."
“That’s right! Xiao Cen taught me that when I meet fans who are chasing stars, no matter what they ask about, just treat it as if they don’t know, don’t know, or don’t know.”
Next, Xu’s father is in charge of the dine-in dishes, while Xu Yin is still busy with takeout orders.
Dad Xu was very lucky at this time that his daughter accompanied him to the store to "work" today, otherwise he would not be able to do this alone.
After five o'clock, takeout orders enter the peak period. There are situations where merchants have prepared the dishes but are still waiting for the riders to take the orders.
“I’m afraid that many riders have gone back to their hometowns to celebrate the New Year. What should we do now?” Father Xu was worried while cooking. “Why don’t we call the customers and cancel these orders? We won’t take the next orders.”
Xu Yin felt that it was inappropriate: "It would be fine if we simply closed the takeout service from the beginning. But now that it is open and orders have been taken, canceling it temporarily will make people think that our store is dishonest and has no rules. Once it leaves a mark on customers, No one will believe this impression if I explain it in the future.”
“But it’s not our fault, it’s the rider’s delay in picking up.” Father Xu complained while cooking, his frown never letting go.
Xu Yin thought of an idea: "Dad, why don't I register as a rider now? I'll pick him up and deliver him."
…”
Father Xu reacted and frowned: "How can that be done? There are a few orders two kilometers away. It's not just across the street. You're a girl..."
“It’s okay, I’m not going on foot, I’m renting a small electric donkey, and I’m also a rider.”
…”
There was an electric bicycle parked next to the street tree in front of the restaurant. Xu Yin opened her mobile phone and scanned the QR code to rent it. After success, she took all the orders that were about to expire, put the takeout into a large fresh-keeping bag in the store, and actually put it in We arrived at the system warehouse and set off on a small e-mule.
Send them one by one according to the distance of the order address.
The first two orders went smoothly - they were not late, and the takeaways delivered to customers were very hot, and the customers had no objections.
The next few orders were delayed for too long, and the speed of the rented e-mule was restricted. So if you rush quickly, you still end up overtime.
However, Xu Yin prepared several snacks, which she had baked and stored in the system warehouse. Each snack gift package consisted of individually packaged fish fillets, meat cakes, almond biscuits, and green tea cakes. One snack was given to the family. Gift pack, apologies for today’s delay.
The customer who had been waiting for nearly half an hour opened the door angrily and was about to vent his frustrations about the slow delivery service. Before he could say anything, he was stuffed with a bag of snacks and a sincere apology:
“I’m sorry! I have delayed your meal. Although there is a peak meal period and there is a shortage of riders, our restaurant also has an unshirkable responsibility. I would like to send you a small apology. I hope that the late dinner will not affect your mood as much as possible.”
customer:"…"
Just… I don’t know what to say.
Waiting for Xu Yin to leave, the customer entered the house carrying the takeaway food.
Seeing that there were several snacks and snacks in the gift bag, I casually opened a piece of almond biscuit to cushion my stomach. I suddenly realized that this biscuit is delicious! I picked up the package to see what brand it was, and found that it was just a transparent simple package. Could it be that the store owner made it himself?
That’s quite thoughtful.
The customer sighed a few words and opened the takeaway to start today's dinner.
I found that although the delivery was delayed, the food was very hot, as if it had just come out of the pot.
They felt very satisfied with this meal, and they did not forget to log in to the takeout app and give it a five-star rating.[The service in this store is great! Because it was overtime, the store gave me a small apology gift. It didn’t have a brand. It seemed to be a handmade snack made by the boss himself, but it was delicious! I ate it all in one go! ]
[Give the store a five-point praise for its service attitude and food quality! ]
Different from the harmony in the Xujia Restaurant comment section, the comment sections of other businesses fell into ruin tonight.
Some complained about the slow delivery of food, those who placed orders at 4:30 and still didn’t receive them at 6:30, and even though they received takeaways, they were too cold to eat...
Low scores and bad reviews come one after another.
The good ratings of many merchants have dropped at a speed that is visible to the naked eye.
Only Father Xu’s small restaurant has not fallen, but has actually increased. It used to have a score of 4.7, but now it has a score of 4.9.
The reason for the low score before was not because the food tasted bad, but because Xu’s father didn’t think carefully enough when he first came into contact with this business, and the packaging was not strong enough, and the lid came loose when it was delivered to customers.
After tonight, the low score caused by the negative reviews was recovered by the diners who were in a good mood.
The wishes of diners are actually very simple - let’s not talk about the taste of the food. Who doesn’t want to have a hot meal in the cold winter months? Not only was the takeout delayed, but it was also as cold as ice, the soup was frozen, and the rice was cold. Who the **** has an appetite for such takeout?
The office workers who had worked overtime until 6 or 7 o'clock and had not yet had dinner. When ordering food on the takeout app, they prioritized the good reviews and ordered the food from Dad Xu's restaurant after seeing the reviews of his restaurant.
Dad Xu was happy and troubled at the same time as he listened to the "ding ding dong dong" takeout orders: He only had two hands, and he was too busy.
Fortunately, Xu Yin came back after delivering the takeout. After taking a sip of water, she picked up the spatula and started stir-frying.
The takeout dishes are relatively simple, and the ingredients are prepared in advance. However, due to the surge in orders, some ingredients were not enough, so Xu Yin shut down the takeout service and became "sold out".
Diners who came in a little later saw that the "Stone Pot Bullfrog" and "Spicy Bullfrog" were sold out. Even the "Stir-fried Yellow Beef" was gone, leaving only fish-flavored shredded pork and fish-flavored eggplant. , Stir-fried pork tenderloin with chili, and other very common home-cooked dishes, but what can be done? Who told them to get off work late? They can only order! No food left.
Xu Yin checks the ingredients before taking the order:
"Dad! Are these the only eggplants left? I can only take two orders."
“Dad, are there any more green peppers?”
“Dad, there is only the last portion of yellow beef left.”
Dad Xu: “…”
Since the store opened, this is the first time that we ran out of ingredients before closing time. It feels...not bad.
But at the same time, I was also worried: “Is it okay if I don’t answer?”
“It doesn’t matter if you don’t pick it up, but you have to show it to them whether you pick it up or not.”
…”
Haven’t changed much?
Dad Xu quickly said: "Then turn off the takeout. I'd rather not accept it."
"I've already taken these orders." Xu Yin flicked the takeout order in her hand, "The last customer ordered a grilled fish set. The grilled fish should have the flavor of king oyster mushrooms, no spicy, no onions, no garlic, No coriander…”
There are so many requirements.
However, the customer has made a special note and still has to satisfy the other party.