Chapter 32 Sky-high claim
Zeng Hongwen raised his wrist to look at the time, and said a little depressed: "What's the situation? It's been fifteen minutes, do you want to call them?"
Zhou Wenbin shook his head. Every negotiation with patients is a psychological warfare. This is by no means the first time that the other party wants to consume their patience and make them passive while waiting.
Zhou Wenbin wanted to laugh, this kind of trick is too childish, sooner or later they have to negotiate face to face, sooner or later they have to put forward their conditions, why bother to make such a big circle, it would be better to speak out straightforwardly.
At half past ten, Shi Zhiwei and his wife finally arrived. When they came to the meeting room, they didn't even say sorry. Tong Meili first noticed that Cai Rongjuan was not there, and said sharply, "Where is Cai Rongjuan? Why doesn't she come?"
Zhou Wenbin said: "According to the procedures of our hospital, Director Cai needs to avoid today. This is Director Zeng, the person in charge of the beauty center, and she can represent Director Cai with full authority." In fact, Cai Rongjuan was invited for today's meeting, but Cai Rongjuan insisted on refusing to do so. There was nothing Zhou Wenbin could do about attending. He couldn't tie her up.
Zeng Hongwen smiled at the couple: "Sit first."
The couple glanced at each other and sat down at the seats arranged for them.
Zhou Wenbin introduced the members of the expert group to them.
Tong Meili said: "Who asked you to find someone to help me identify it? Your Changxing Hospital is really good, and now you are preparing to sing the double reed. You set a trap for us to take advantage of?"
Zhou Wenbin explained: "These are the authorities in our Dongzhou beauty industry..."
Shi Zhiwei said: "Stop here, what kind of **** authority, don't fool us."
The faces of several experts were flushed with anger. The quality of the couple was too poor. If it wasn't for the sake of money, who would be willing to take this muddy water?
"I don't believe the appraisal team invited by Changxing Hospital, you let them leave, or we won't talk about it today." Tong Meili got up and made a gesture to leave.
Zhou Wenbin had no choice but to invite the expert team out first. The money for hiring experts today was wasted, and he had to apologize to them.
After the experts left, Zeng Hongwen said, "I am the person in charge of the beauty center. I wonder if you two have any demands?"
Zhou Wenbin asked Cheng Xiaohong to bring two bottles of mineral water, iced, the couple is so angry, so let's help them get rid of the fire first.
Shi Zhiwei unscrewed it and took two sips, then took out a pack of cigarettes from his pocket.
Cheng Xiaohong reminded: "Mr. Shi, I'm sorry, smoking is not allowed here."
Shi Zhiwei ignored her at all, and still took out a cigarette to light it. Zhou Wenbin winked at Cheng Xiaohong. Today's focus is on negotiating conditions, finding out the cards of the two couples, and turning a blind eye to other things. .
Tong Meili took out a copy of the bracelet invoice from her handbag and handed it over.
Zeng Hongwen took it over and found the amount. The number was eight hundred and eighty-eight thousand, and the invoice date was three years ago. Zeng Hongwen realized that the other party was going to take advantage of this incident to make a big deal, so she pushed the copy back. , smiled and said, "What do you mean?"
Tong Meili said: "What do you mean? Don't pretend to me! My jade bracelet was dropped by your director Cai. It was a gift from my husband three years ago. It was worth so much at that time. The market price of jade in recent years You should know, right? The repurchase price they gave me was eight million."
Zhou Wenbin thought to himself that these two people really dare to want it, eight million, why don't you go for it? He looked at Zeng Hongwen. Zeng Hongwen probably didn't earn that much from contracting the beauty center, so she definitely wouldn't agree.
Zeng Hongwen believed that the other party was blackmail: "I don't care about the bracelet. You can call the police and let the police handle it. If the police can't handle it, you can go to the court."
Tong Meili slapped the table hard, stood up, and said aggressively: "Cai Rongjuan is not from your beauty center? Didn't you just say that you can represent yourself?"
Zhou Wenbin helped to say a word: "Everyone, don't get excited. Our purpose today is to solve medical problems. We will talk about the bracelet later."
Tong Meili said: "Okay, let's talk about the operation. Now my eyes are one big and one small, itchy and painful, I cry when I see the wind, and I can't even close my eyes when I sleep at night. It's all caused by Cai Rongjuan's surgical mistakes. It disfigured me and ruined the rest of my life, how do you think I should be responsible?"
Zeng Hongwen said: "But the previous appraisal shows that there is no problem with your operation, and your postoperative recovery is also within the normal range."
"If you don't believe our appraisal results, you can go to any authoritative organization for appraisal. If it turns out that there is indeed a problem with our operation, we will definitely bear all the responsibilities."
Shi Zhiwei grabbed the mineral water bottle on the table and slammed it on the ground, startling the people around him.
Shi Zhiwei pointed at Zeng Hongwen and said, "Does that mean you don't admit it?"
Zeng Hongwen was a little scared, and forced himself to be calm: "Whether it is a surgical accident or not, I don't count it, and you don't count it. The identification results of the institution shall prevail."
Shi Zhiwei said to Tong Meili: "I told you not to come here long ago, what can be the result of talking with them? They are all masters who don't see the coffin and don't cry."
Zhou Wenbin said: "It's not right for you to say that. Our Changxing Hospital is full of sincerity. According to our appraisal results, Ms. Tong Meili's operation does not constitute a surgical accident. If you do not agree with our appraisal results, you can choose any authoritative hospital in the country. Institution, we can bear the appraisal fee, are you satisfied with this?"
Shi Zhiwei said firmly: "Not satisfied!"
Zhou Wenbin said: "Then how do you solve it? Tell me about your conditions."
Shi Zhiwei handed over a claim list that had been prepared. Zeng Hongwen took it and saw that it said.
Acknowledged the operation accident and publicly apologized to Tong Meili. Reimbursement of 38,000 yuan for all surgery and treatment costs, all costs for subsequent plastic surgery, 500,000 yuan for mental damage, and 1 million yuan for bracelet loss.
Although it wasn't outrageous enough for her to take out the 8 million compensation bracelet, the price was already a big mouth for a lion.
Zhou Wenbin took it over and looked it over. He was not surprised by this amount. There must be more people around. The previous Wang Dalei asked for three million yuan in compensation, but in the end it was settled with less than thirty thousand yuan.
The compensation list is very clear. The couple should have been calculated by a special person. What surprised Zhou Wenbin was the surgical treatment fee. He never thought that a simple double eyelid surgery would cost 38,000 yuan.
The beauty center charges so much? No wonder Cai Rongjuan even drove a Mercedes-Benz.
Zeng Hongwen said: "Don't you think the request is too outrageous? I can't agree to such a condition."
Zhou Wenbin complained secretly. Negotiations are not like this. Zeng Hongwen has no experience in handling disputes. The correct approach should be to cool down the matter first, and stabilize the couple first.
Zhou Wenbin suggested: "How about putting this document here first, we need to discuss it."
"There is no need to discuss, there is no room for negotiation on such conditions." Zeng Hongwen thought to himself, it is not so easy to blackmail me with my mother's hard-earned money.
Shi Zhiwei smiled and said, "So there's nothing to talk about?"
Zhou Wenbin said: "Of course we have to talk, but everyone needs to return to rationality and focus on reality."
"Don't regret it!"
Shi Zhiwei stood up, Tong Meili also stood up, and the couple left without looking back.
The meeting ended just after it started, Zhou Wenbin said to Zeng Hongwen, "You shouldn't refuse on the spot."
Zeng Hongwen said: "How can I agree to this unreasonable request if I don't refuse it? Oh, I see, anyway, it's not you who paid for it."
Zhou Wenbin said: "That's not what I meant. There are methods and techniques to solve problems. If you do this, it will only intensify the conflict."
"Intensification will intensify, how dare they do anything?" Before Zeng Hongwen finished speaking, the phone call came.
Something happened to the beauty center. A group of old ladies stopped others from seeing a doctor in the beauty department and disrupted the medical order. It was really a wave of ups and downs, and Zeng Hongwen hurried back.
Thanks to the First League of Unconscious Girls, and thanks to all the book friends who support Octopus. It’s Monday, everyone who has votes, votes to help Da Yi rush to the new book list.
(end of this chapter)